How Netceed helps keep fibre projects moving

Through its long-standing partnership with Sumitomo Electric, Netceed provides local expertise and technical support to help contractors get the most from their fusion splicing equipment. 

Reliable fusion splicing equipment is essential for contractors working on fibre networks. Just as important is being able to access the right support when equipment needs servicing, calibration or repair. 

At Netceed’s Service Centre in Schalksmühle, Germany, customers can access this support locally. 

Netceed has worked with Sumitomo Electric for many years, supporting its fusion splicing equipment with a range of technical and after-sales services. The Schalksmühle team provides maintenance, calibration, repairs and diagnostics, alongside technical support and customer training. 

Having these services available locally helps customers get equipment back into operation quickly and avoid unnecessary delays on site. 

Supporting equipment throughout its lifecycle 

As fibre deployment in Germany has increased, Netceed has continued to develop its service capabilities in Schalksmühle. 

The team’s work goes beyond repairing equipment when a problem occurs. Regular maintenance and calibration help keep fusion splicers performing as they should, while diagnostics and technical support give customers somewhere to turn when an issue arises. Training also helps operators use and maintain their equipment correctly from the outset. 

Christian Müller, Service Centre Manager at Netceed Germany, explains: 

“Over the past few years we have invested heavily in building a service operation that supports customers throughout the entire lifecycle of their equipment. Whether it is repairs, calibration, technical support or training, our focus is on ensuring contractors always have access to the expertise they need to keep fibre deployment projects running smoothly. Strong local service is essential to delivering long-term value.” 

Local support for customers in Germany 

The long-standing relationship between Netceed and Sumitomo Electric means customers have access to Sumitomo Electric’s fusion splicing technology together with technical support from Netceed’s local team. 

When equipment needs maintenance or a technical issue needs to be resolved, customers can work with specialists who know the products and understand how they are being used in the field. 

The same applies to training. Giving operators the right product knowledge can help them use the equipment correctly, identify potential issues and keep their fusion splicers in good working condition. 

For contractors, this combination of reliable equipment and accessible local support helps reduce downtime and keep work progressing on site. 

Netceed and Sumitomo Electric will continue to support customers in Germany as fibre deployment progresses, providing the equipment, technical knowledge and service needed for the work in the field.